No. of Position : 3
Designation : Tech Help Desk Executive
Job Location : Chennai
Regular (BCA/BSC (c/sc) OR BE/B Tech(Any Stream) ) With Minimum 60% Marks
Only 2010 & 2011 Pass outs are eligible
Candidates with 3 months to 6 months (VOICE/SEMI VOICE BPO)EXP can also apply.
Interview Registration time will be between 9:30 am to 10:30 am on 18th Feb 2012
Candidates can directly walk in for the interview process if they meet the eligibility criteria.
No Standing Arrears.
Candidates from Arts background (Eg : BA;B.COM – will not be eligible)
Candidates should be willing to work in night shifts (Cab Facility provided) & willing to sign a bond for two years as per corporate norms.
Selection Process : Initial screening, Written Test, Technical discussion, HR Interview.
• Manage Stand Alone Shifts during weekdays and weekend shifts ensuring timely completion of e-mails and voice responses
• Sharing of Process Knowledge with the team and enhancing process documents (Procedures, SOP's, Escalation. etc)
• Responsible for Fulfillment and Ticket Follow Up to reduce Customer Complaints
• Work Allocation for e-mail responses
Mandatory : Fluency in English.
Knowledge on Networking concepts.
Exposure to ITIL framework.
Call handling experience – Added Advantage.
Candidates with MCSE/CCNA certifications preferred.
Candidates should come in formals.
FIS Global Business Solutions
No 54, Vijayaraghava Road, T.Nagar, Chennai (opp. to Anna Arivalayam office)
Ph – 3911 1500
Contact person: Waheeda Fathima – HR